Service Manager

Extended Task Workflow Block

•About the Extended Task Workflow Block

•Exit Ports

•Properties

•Actions

About the Extended Task Workflow Block

The Extended Task workflow block is an extension of the Task workflow block. It has the same functionality, except that there are additional fields that you can configure.

Extended Task Workflow Block Properties

Exit Ports

Exit Port	Description
accepted	The task status is set to accepted.
completed	The task status is set to completed.
cancelled	The task status is set to canceled.
timed out	The workflow is terminated as incomplete because an event exceeded the defined length of time.

Properties

Property	Description
Title	A unique name for the workflow block.
Task Type	The task type.
Copy from predefined task	Specifies if the task is copied from a predefined task.
Service (Optional)	Optional. The service.
Team	The team.
Owner	The owner.
Relationship to Task	The relationship to the task.
Notification QuickAction	The notification quick action.
Timeout Duration
Field	Sets a timeout based on a field.
Duration	Sets a timeout based on duration. Enter the number of days, hours, and minutes.
Hours of Operation selection
Name	Sets a timeout constrained by hours of operation. Choose the name of your hours of operation from the list. See Setting Up Hours of Operation.
Hours of Operation Field	Sets a timeout constrained by an hours of operation field.
Target object fields
Task Type	The task type. Enter a literal value or choose an object from the drop-down list. The available fields and target object fields appear based on the chosen object.
Value	The value of the business object field.
Overwrite	Overwrites the default values with this value.

Actions

Button	Action
Move Up, Move Down	Rearranges the items in the table. This changes the order in which they are processed. The order of processing can affect the creation or update of the business object, as specific values are determined to be correct or not.
Save	Commits your settings.
Cancel	Exits without saving.